HOW Design Live

Ignite Your Passion. Create Your Future.

May 2-6, 2017
Hyatt Regency Chicago

FAQ

Frequently Asked Questions

Conference Details:

When and where does HOW Design Live 2017 take place?
HOW Design Live 2017 takes place Tuesday, May 2 through Saturday, May 6, 2017 at the Hyatt Regency Chicago located at 151 E Upper Wacker Dr, Chicago, IL 60601.

What is HOW Design Live 2017 and who is it for
HOW Design Live 2017 offers creative inspiration to refuel your passion for your work combined with the practical knowledge you need to achieve and advance in your career. And at the largest gathering of creative professionals and designers, you will also have ample opportunity to network with the best and brightest speakers, industry-leading companies and your peers. Our Program Partners have crafted unique and complementary programs that address the latest trends and issues in our field, give you the tools you need to overcome the challenges you face today and inspire you to create your best work. Craft your own HOW Design Live experience by choosing any breakout, keynote or networking session in any time slot from across all the program tracks

Registration-Related:

How do I register?
To register, go to our website at HOWDesignLive.com and click the REGISTER button on the right. That will take you to a page that lists various registration options.

How much will it cost to attend?
Pricing is determined by the date you register as well as the package you choose. Go here to view the pricing grid.

When is the Early-Bird registration deadline?
There are several dates at which the pricing changes. Please go here to view the Early Bird dates and the pricing grid.

What registration options do I have, and what does each include?
Attendees can choose from among the following registration categories:

BIG Ticket – Consider The Big Ticket your all-access pass to HOW Design Live. It’s your very best HOW Design Live value! You’ll get into all breakout sessions, keynotes, Master Classes and networking receptions for all five days (does not include workshops, Get Better Clients Bootcamp or CMO Strategy Sessions), access to Exhibit Hall when open and you’ll receive audio and video recordings from many sessions, included free with your registration. Plus you will be eligible to upgrade to a VIP.

3-Day Ticket – Choose 3 consecutive days. Includes admittance to all breakout sessions, keynotes and networking receptions on the three days your choose and access to the HOW Design Live Exhibit Hall on the days it is open (does not include workshops, Get Better Clients Bootcamp, CMO Strategy Sessions, Master Classes or audio/video recordings).  You may change the days selected at any time by clicking the Modify Registration link in your confirmation email or at the beginning of online registration. You will also be eligible to upgrade to a VIP.

1-Day Ticket –This ticket Includes admittance to all sessions, receptions and the HOW Design Live Exhibit Hall on the day you choose to attend. (does not include workshops, Get Better Clients Bootcamp, CMO Strategy Sessions, Master Classes or audio/video recordings).  You may change the day selected at any time by clicking the Modify Registration link in your confirmation email or at the beginning of online registration.

Group Registrations – Have a group of at least 5? You can combine any of these tickets to make up your group. Each member of your group will be able to choose not only the number of days but also the specific days they will attend. And don’t worry if you change your mind, the number of days – as well as the specific days themselves – can be changed at any time, at no charge.

NEW! VIP Ticket – The VIP is a concierge level, all-access pass to HOW Design Live. Not only do you get access to all sessions, keynotes and networking events for all five days and audio/video recordings from most of our sessions, but you will receive additional benefits unique to VIP registrants that will make your HOW Design Live experience even more remarkable.

We also offer student, instructor, non-profit and active military pricing discounts. Please contact us for more information.

*Please be aware that seating is limited by the size of the rooms and you are not guaranteed a seat in any session or keynote. Signing up for the sessions that interest you help us to make sure that the popular sessions are held in the larger rooms to accommodate the most attendees.

Can I register on-site at HOW Design Live?
Yes, on-site registrations will be accepted.

If I purchase the BIG Ticket, does that get me into everything?
A BIG Ticket registration gives you full access to all conference sessions, keynotes and networking events as well as the Exhibit Hall when open. However, please be aware that seating is limited by the size of the rooms and you are not guaranteed a seat in any session or keynote. Signing up for the sessions that interest you help us to make sure the more popular sessions are held in the larger rooms to accommodate the most attendees.

Can I register for individual sessions and not the entire HOW Design Live?
Registration is not available for individual sessions.

We’re a small design firm and can’t afford to send all of our designers. Can we share a registration with different designers attending each day?
We do not permit multiple designers to share a single registration. However, our 1-Day or 3-Day Tickets will allow different designers to attend on different days. And by using the group option for 5 or more people attending, you will receive a group discount.

How do I redeem a credit from last year?

Please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or how@experient-inc.com for more information on how to redeem a credit from a past HOW conference that you were unable to attend.

What is your cancellation policy?
If you must cancel for any reason, please contact us no later than February 1, 2017. Your registration fee will be refunded, less a $250 processing fee ($150 for 1-Day registrations). No refunds will be made after this date for any reason. Transfer of your registration to another person is always an option and may be made by email until Monday, April 17, 2017. After this date, all transfers must be made on-site. There is no fee for transfers or substitutions.

Session-Related:

Do I have to choose my sessions when I register?
No, but we strongly encourage you to do so. This not only provides a tangible record of your agenda, it also helps us to make sure that the popular sessions are held in the larger rooms to accommodate the most attendees. Save your confirmation email so that you can access your personal registration and add/remove/change sessions at any time.

Can I register for individual sessions?
Registration is not available for individual sessions.

Group Registrations:

Are the Group rates a per-person cost, or is that for the whole group?
Group rates are a per-person registration cost. To qualify for group pricing, at least five (5) people from the same company must register at the same time; additional attendees can be added at any time. Please note that each group member must be signed up individually so that he/she can select his/her own agenda. Please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or how@experient-inc.com with more specific questions regarding the group registration.

Can we add an additional person to an existing group?
It is possible to add another person to your group. Please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or how@experient-inc.com for instructions.

Can we register as a group if we all work for the same company but in different locations?
Yes. When registering as a group you should go through the same process. First, designate one person to register everyone and make one payment. If you need to pay individually you can, but in order for the system to trigger the group rate, you should register everyone at the same time. Please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or how@experient-inc.com for instructions.

Can we get a better rate if we are a large group attending?
We offer group rates for groups of 5-9 people and for groups of 10 or more people When registering, choose the appropriate registration option for the size of your group and then the specific registration type for each person. No other discounts can be used with these large group discounts.

Exhibit Hall-Related:

Can I visit just the Exhibit Hall (vendor area)?
Exhibit Hall Only passes are available for $25 on Thursday, May 4, 2017

What hours will the Exhibit Hall (vendor area) be open?
The Exhibit Hall will be open during these times:

Tuesday: 6:30pm – 8:30pm

Wednesday: 8am – 9am, 12pm – 2pm, 6:30pm – 7:30pm

Thursday: 8am – 9am, 12:30pm – 4:30pm

Discount Code-Related:

How do I use a discount code I’ve received to save on registration?

The promo code field is located on the Profile page. It is the very first thing you’ll see on that page. Once entered, the system will generate a message instructing you on what your code is good for and will automatically calculate the discount.

Please Note that promo codes cannot be used on a record that is already completed. For example, if you register and pay for a Big Ticket, and then a week later receive a code for 10% off, we cannot apply the promo code retroactively, unfortunately.

Do you offer a discount if I have attended in the past? Is it good on any type of registration?
We do offer a discount to those who have attended one of our previous design events. Please contact us at how@experient-inc.com with your name and the conference city/year you last attended. Upon confirmation, we’ll email a discount code and instructions to use when you register.

Why doesn’t my discount code work?
Discount codes are only applicable to specific registration options. Check the discount offer closely to determine if the code you have is applicable to the registration option you are selecting.

Is there a discount for students and if so, how do I qualify?
We offer a great student discounted rate of just $295 for the Big Ticket. To qualify, you must upload (2) of the following during the Registration process: a copy of your current student photo ID, a copy of your Fall 2016 or Spring 2017 class schedule, or proof of payment for Fall 2016 or Spring 2017 classes. Once received, your documentation will be reviewed within 7-10 business days and if accepted, you will receive a discount code and instructions for use via email. If you have any questions about this or run into issues please email how@experient-inc.com for assistance.

Do you offer a discounted rate for those who work for a non-profit organization?
We offer a 25% discount for designers who work full time for a non-profit organization. Please email a copy of your company’s Determination Letter – 501(c)(3) with “Non-profit rate” in the subject line to melissa.ridgley@howdesignlive.com. Once received, your documentation will be reviewed within 7-10 business days and if accepted, you will receive a discount code and instructions for use via email.

Do you offer a discounted rate for full-time instructors/teachers?
We offer a 25% discount for designers who work as full-time instructors/teachers. To qualify for this rate, we require proof of full-time teaching status. Please send (2) of the following to melissa.ridgley@howdesignlive.com with “Instructor” in the subject line: a copy of your current Educator photo ID, a copy of a current pay stub, or proof of Fall 2016 or Spring 2017 class schedule. Once received, your documentation will be reviewed within 7-10 business days and if accepted, you will receive a discount code and instructions for use via email.

Do you offer a discounted rate for members of the military?
We offer a 25% discount for active members of any branch of the armed forces, applicable to all registration types. To qualify for this rate, please send a copy of your Enlisted Record Brief (ERB) with all sensitive information such as your social security number blacked out to melissa.ridgley@howdesignlive.com with “Military” in the subject line. We only need to see your current information, nothing prior. Once received, your documentation will be reviewed within 7-10 business days and if accepted, you will receive a discount code and instructions for use via email.

Payment-Related:

What is your Federal Tax ID number?
Our Federal Tax ID is 26-2086718. We are Emerald Expositions, LLC doing business as HOW Design Live.

Can I get a copy of your W-9?
Certainly! Please send us an email at how@experient-inc.com and we can send you a W-9.

Is my HOW Design Live registration tax deductible?
Our corporate accountant tells us that a conference registration could be tax deductible for freelancers and possibly some firms, but recommends you check with your own accountant.

Can I get a receipt for my registration?
Once you make a payment you will have the option to view/print your confirmation which also serves as a receipt. This receipt will be emailed to you upon registering.

What options do I have for payment of my registration fees?
You can pay online by credit card (Visa, American Express, MasterCard, Discover) and we also accept cash onsite.

You may also pay by check. If you would like to pay by check, please mail your check to:

Emerald Expositions
Attn: Cammie Suttile
31910 Del Obispo, Suite 200
San Juan Capistrano, CA 92675

Please make sure to write your “Badge ID” number in the memo section of the check so we can easily identify the record.

You may contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or how@experient-inc.com if you have any questions.

Can you tell me why my credit card was declined?
While we don’t have access to your specific card information, we can tell you the 2 most common reasons why this might have happened:

  • The name and address on the registration does not exactly match the billing information on file with the credit card issuer (credit card in manager’s name but attendee is an associate).
  • The account has a daily or per-transaction limit that is lower than the registration fee. Contact your credit card issuer and ask them to waive the limit for 24-48 hours so that you can make your online payment.

If you have any specific questions, please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or how@experient-inc.com for instructions.

I used the wrong credit card; can you refund that charge and process it on a different card?
Yes, we can change the credit card used to pay your fees. Please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or how@experient-inc.com for instructions.

Travel & Lodging-Related:

Where can I find information about official conference hotels?
We’ve arranged specifically priced room blocks with host hotels throughout the city, so you’ll find a range of rates to fit your budget. For the best rates, book your room online through our official housing website or by calling 877-414-7941 (outside the US, call 864-208-0779).

Can I make my hotel reservation when I register?
No, but you’ll find complete information on the TRAVEL page of our website. You can then make your reservations online through our official housing website. For the best rates, be sure to make your reservations early as our room blocks fill quickly.

Other Registration-Related:

My registration timed out before I finished. Do I have to re-enter everything again?
Unfortunately, you will have to re-enter your information.

If I can no longer attend, can I transfer my registration to a co-worker?
If you need to transfer your registration to someone else that is fine. Please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time and let them know. They will be able to change the registration to the new person’s name. The new person should bring the confirmation letter also.

I haven’t received my registration packet yet. Can you check to make sure I’m registered?
If someone has registered but hasn’t received their confirmation letter yet we’re happy to resend. Please contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or how@experient-inc.com for assistance.

Do you accommodate special needs?
Definitely! We make sure our facility has total accessibility, and we do whatever is needed to make attending HOW Design Live as convenient as possible for all attendees. During the registration process, there is a question about it on the Profile Page. If you have additional questions, contact Customer Service at 877-699-5410 for domestic calls, 240-439-2985 for international calls between the hours of 9:00 am – 6:00 pm Eastern Standard Time or how@experient-inc.com for more information.

If I don’t speak English, will you provide a language translator?
We do not offer a language translation service but it should be possible to find one in the Chicago area. You are welcome to bring your own translator to sessions with you, but please be aware that you must pay the same fees for your translator to attend as you pay for yourself.

I live outside the United States and would need a visa to enter the US to attend HOW Design Live. How do I get a visa?
If you live outside of the US you will have the option to apply for a visa during the registration process. Once you enter an international address, you will be asked if you require a visa. Once you say yes, it will auto-fill with your information. At the end of the registration process, you can print or have the visa emailed to you or to someone else. You must complete your registration in this manner in order to have this visa completed and emailed to you, that is the only way. We do not send out visas to anyone.

Other General Conference Questions:

Can I purchase audio recordings of the conference sessions?
Audio recordings of most sessions are included with a BIG Ticket registration. 1-Day and 3-Day attendees can purchase a set of audio recordings for $99. HOW will send links to the recordings as well as any available slide decks and handouts after the event. Not all speakers grant permission for their session to be recorded but most do allow it.

Can I get copies of the session/speaker handouts?
HOW will send links to any available handouts after the event. Please note that not all speakers provide handouts.

Where will HOW Design Live take place in 2018?
Negotiations are currently underway with several locations. It is quite an involved process for an event with as many parts as HOW Design Live and we plan to announce the dates and location for 2018 at this year’s event.

How can I recommend a speaker, or let you know I am interested in speaking myself?
The 2017 HOW Design Live program has been finalized and most speaking opportunities are filled. However, we are always on the lookout for fresh speakers for all HOW events.

We don’t require a specific profile to be considered as a speaker. Since HOW offers the creativity, business and technology conferences for graphic designers, we look for individuals who can speak on topics that pertain to our attendees. We do expect our speakers to have a certain level of expertise that qualifies them to speak.

To recommend a speaker for a future HOW Design Live or let us know you are interested in speaking yourself, download the speaker proposal form, listing any presentation ideas. Put “Speaker Proposal” in the subject line and return the proposal to diana.mosher@emeraldexpo.com for consideration to speak at any of our events. Should your qualifications match any existing or future openings the programming team will contact you directly.

I have a session idea for HOW Design Live — how can I tell you about it?
Please email session ideas to diana.mosher@emeraldexpo.com

Can I receive printed materials about HOW Design Live?
Printed brochures will be available in Fall of 2017; please email us at how@experient-inc.com to request one. Be sure to provide complete postal information with your request.

Can my company sponsor or exhibit at HOW Design Live?
Please contact Amanda Wild at Amanda.Wild@howdesign.com, 715-338-3202 or 715-321-4579 for information on sponsoring or exhibiting.

Using This Site:

Is it safe for me to register using my credit card on the HOW Design Live site?
Absolutely. This website uses Secure Sockets Layer (SSL) technology to encrypt your personal information when you place your order. This means your order cannot be read as it travels over the Internet, so your name, address and credit card information are secure.

What if I’m having problems with the online registration process?
If your problems are technical in nature (your browser is reporting errors or pages are failing to load correctly), please first try quitting and re-launching your browser, trying another browser and/or restarting your computer. Also, be sure you are not blocking cookies in your browser’s preferences (cookies are required for the registration form to work). If the issue persists, email us at how@experient-inc.com for instructions. Explain your problem in as much detail as possible.

I’m having some difficulty just viewing the pages on your website. Can you help?
The HOW Design Live 2017 website uses several web technologies, including JavaScript and Cascading Style Sheets, which depend upon the browser to interpret correctly. Our site is optimized for all modern browsers.  To upgrade your browser, download the latest free versions of one of the following popular browsers: