2020 FAQS


I am currently registered to attend the show. Will my registration roll over to next year’s event on May 3-6, 2021?

Yes! All attendees have been sent an email from us that will provide details regarding your registration. Please remember to check your spam folder in case you do not see this email.

Is there a deadline for registration credit and refund requests?
Yes. October 2, 2020, is the deadline to credit your registration for the live event to HOW Design Live 2021, or to request a refund. After October 2, there is a $250 cancellation fee. Cancellation of your virtual registration will incur a $50 cancellation fee. After November 1, no refunds will be made for virtual conference passes for any reason. Substitutions may be made by email until November 5, 2020.
Do you have more information on the HOW Design Live Virtual event?

We are planning a fully virtual experience featuring much of the same agenda planned for HOW Design Live 2020. You can check the Program here

Should I cancel my flight?
Many airlines are offering waived change fees at this time. We recommend changing your flights to align with the May 3-6, 2021 show dates as soon as possible.
What about my hotel reservation?
If your hotel reservation was booked through our official housing provider EventSphere, your reservation will be automatically cancelled with no charge or penalty to you. No other follow up will be necessary. If you made a hotel reservation outside of our hotel block (directly with the hotel or through booking providers unaffiliated with HOW), you will need to cancel your reservation on your own.
What are the future dates for HOW Design Live 2021?
The next in-person HOW Design Live will take place May 3-6, 2021, in Chicago.
What is the cost of HOW Design Live Virtual Event?

Our Virtual Conference Pass is $249. 

Can I use discount codes?

Discount codes can be used on both full conference passes, and student passes, to HOW Design Live Virtual. If a pass has already been purchased, discount codes cannot be added retroactively.  

Who can I contact for more information?

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